UDATE March 18, 2020
Given the precautionary measures being taken to prevent the spread of COVID-19, and the projection that social distancing may continue for the next few months, we have decided to cancel the remaining concerts in our 2019-20 Season. The additional cancelled concerts include: Pablo and Sara Ferrández, Beatrice and Ludovica Rana, and Steven Isserlis and Connie Shih. We had previously cancelled all concerts for the month of March (Benjamin Grosvenor, Sir András Schiff’s two concerts, Jerusalem Quartet, and Tabea Zimmerman and Javier Perianes).
The impact of these cancellations will be significant; our staff and ongoing operations are reliant upon the income that we derive through ticket purchases. Without concerts we’ll be even more reliant upon philanthropic support, which is why we’re asking that you — if you can — consider donating the value of your tickets to the VRS rather than requesting a refund.
Normally at this time of year revenue is coming in with the purchase of subscriptions for the next season and through donations to our annual fund. Our upcoming 2020-21 Season, announced in early March, was met with a great deal of enthusiasm and subscriptions were selling well. In the last 10 days sales have understandably slowed. With that in mind, we have come up with another option for subscribers: apply the credit from this season’s cancellations to your subscription for next season. We have never presented this option before but it’s something we are happy to do for those who want to come back for great music once our concerts resume.
With a number of options, how do you proceed? What are the next steps?
Single ticket buyers:
On Friday, April 3, refunds will be automatically issued to anyone who purchased a single ticket to any of our cancelled concerts. There is no need to call the VRS. Please allow a month or two for the credit to show up on your statement, as there are additional strains on the banks and card processing systems at the moment. If you have not seen the credit appear on your statement by the end of May, please get in touch with us and we will investigate. If you decide that you would like to donate your ticket(s) in lieu of a refund, please send an email to email@example.com before April 3. Charitable receipts will be sent in mid-April.
If you are a subscriber wishing to donate your tickets, please contact us by email at firstname.lastname@example.org and we will process your donation. Charitable receipts will be sent in mid-April. If your preference is for a refund, please contact us via the above email address before Friday, August 14.
If you wish to apply your credit to next season’s subscription order, please know that this option is available to you until Friday, August 14. If we have not heard from you regarding your subscription for next season, don’t worry, we won’t just keep your money! We will convert any remaining balance on your account into a charitable donation and forward a receipt to you before the end of August. Much though we would love to, we are not able to carry credits forward beyond August 14.
We have made the decision to close our physical office for the time being. We want to play our part in this all-encompassing effort to ‘flatten the curve’ of COVID-19. Please know that we are not closing the door and walking away; VRS staff will be working from home and checking email and voicemail throughout the workday. Please bear with us as we work our way through each and every email — although we are a small team, we are committed to continuing our efforts to offer the best service we can, despite the current challenges. You can view our office contact list here.
Now more than ever we can appreciate just how small our world truly is and the importance of working together in an effort to protect each other. Staying connected is so important, so we’ll continue reaching out through our e-news and social media channels to try to put a smile on your face and remind you that we’ll all be back together for great performances in the future. In the meantime, I’m including a video of Sir András Schiff performing the Goldberg Variations at the Royal Albert Hall in London a couple of years ago (see the item further below). Just to give you a taste of what’s to come. Because we are still very much hoping to present this concert, depending upon András’s schedule and the availability of the hall.
We appreciate your support as we navigate these difficult times.
Stay safe and take care.
March 12, 2020
We’ve been closely monitoring the news and updates from government health agencies regarding the coronavirus (COVID-19).
After a great deal of consideration and deliberation over the past couple of days, we’ve made the decision to take the precautionary measure of cancelling all upcoming concerts until the end of March.
The health and wellbeing of our patrons is paramount, and, given that seniors comprise a significant portion of our audience, we feel all the more obliged to be cautious. We’ve not made this decision lightly but we don’t want to wait until it’s too late to cancel, and we don’t want to be responsible for the ill health of our patrons, staff, colleagues and musicians. We’re disappointed, as I’m sure many of you will be, but we hope you’ll understand our position.
The affected concerts include:
Benjamin Grosvenor at the Vancouver Playhouse on March 15
Sir András Schiff at the Chan Centre on March 22
Sir András Schiff at the Vancouver Playhouse on March 24
Jerusalem Quartet at Congregation Beth Israel on March 26
Tabea Zimmerman and Javier Perianes at the Vancouver Playhouse on March 29
As March unfolds and we have a sense of the progression/containment of COVID-19, we’ll assess the status of the concerts scheduled for April and May.
If you have tickets for any of the cancelled performances, you have the following options:
- We can refund the full value of your ticket
- You may return your ticket to the Vancouver Recital Society and we’ll issue a charitable receipt for its full value
- You may exchange your ticket for either of the remaining performances in the 2019-20 Season
Please contact our office by phone at 604-602-0363 or by email to discuss your preference with regard to your ticket(s) for any of the affected concerts. We ask for your patience as we work through processing each request on an individual basis.
Wishing you all good health.